FAQ

Our collections cater to the modern gentleman who values both style and convenience. Whether you’re looking for smart office wear (our Smart Separates range), seasonal must-haves (Coats & Jackets), or comfortable basics (Mens Polos & T-shirts), we offer premium fashion with global delivery to your doorstep.

We combine curated menswear collections with exceptional service. Our focus on quality is evident in everything from our New In Autumn Winter Collection to our careful order processing at our Lancaster headquarters. We’re particularly proud of our inclusive sizing (Big & Tall, Plus Size) and versatile ranges that work for both professional and casual settings.

Yes, we’re pleased to offer dedicated Big & Tall and Plus Size collections to ensure every gentleman finds his perfect fit. These ranges include everything from our Main Collection staples to seasonal Coats & Jackets.

We regularly introduce new items, with particular emphasis on our New In Autumn Winter Collection. Our Basics and Main Collection ranges are continuously refreshed to offer contemporary styles year-round.

Each product page includes detailed size guides for our Fit ranges. If you’re between sizes or unsure, we recommend sizing up – especially for our Big & Tall and Plus Size options. Our customer service team can provide specific garment measurements upon request.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.

Absolutely. We use industry-standard encryption for all transactions. You can also choose to checkout via PayPal for an additional layer of security.

Orders are processed quickly to ensure fast delivery. If you need to make changes, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing stage.

We offer global delivery to most countries (excluding some remote areas in Asia). Our Premium Fashion reaches your doorstep whether you’re stocking up on Footwear or updating your Nightwear & Loungewear collection.

Standard Shipping (£12.95): Faster delivery via DHL/FedEx (10-15 business days after dispatch). Ideal for time-sensitive orders like last-minute Smart Separates or Sportswear needs.

Free Shipping: For orders over £50 via EMS (15-25 business days). Perfect for planned wardrobe updates like our Autumn Winter Collection or Big & Tall purchases.

Our Lancaster team takes 1-2 business days to carefully prepare your order. Each Barbou item undergoes quality checks before being packaged with attention to detail.

Depending on your country’s regulations, customs duties or import taxes may apply. All orders include proper documentation for smooth clearance. For specific rates, please check with your local customs office.

You’ll receive email notifications at every stage, including dispatch with tracking information. Use this to follow your Barbou selections from our warehouse to your wardrobe.

We offer a straightforward 15-day return policy from the delivery date. Whether it’s our Swimwear or Hoodies & Sweatshirts that didn’t meet expectations, simply contact us to initiate the process.

Email [email protected] with your order details. We’ll guide you through our easy return process. All items must be unworn, with tags attached, and in original packaging.

Once we receive and inspect your return, we’ll process your refund within 5 business days. The timing depends on your payment method and bank processing times.

Currently, we process returns and ask you to place a new order for your preferred size or style from our extensive Main Collection or Not To Be Missed selections.

Our UK-based team is available via email at [email protected]. We typically respond within 24 hours to questions about our Joggers collection, delivery updates, or any other inquiries.

Our operations are headquartered at 87 Lancaster Rd, Lancaster, GB LA5P 2MR, where we carefully curate and dispatch all our Mens Fashion collections.